Search results for "hotel industry"
showing 10 items of 20 documents
Housekeepers and the Siren Call of Hotel Chains
2009
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Impacts of Emotional Intelligence and Leadership on Motivation in the German Hotel Industry
2016
This paper aims to clarify the role of leadership and emotional intelligence in the motivational process of employees in the hotel industry. A review of relevant literature is done before a tentative model is presented to experts from the fields of leadership, emotional intelligence and the hotel industry to get their view on the constructed relations. After having been approved by the experts, the model has been tested with structuring equation modelling (SEM) based on a quantitative research among employees and leaders of the hotel industry in Germany. The positive relation among leadership and motivation as well as the moderating effect of emotional intelligence could be substantiated.
The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands
2019
Leadership provides a strategy to deal with intense competition and high customer expectations in the hotel industry. This paper analyses the ability of managers’ transformational and authentic leadership to predict customer satisfaction. A sample of 18,944 customers and managers of eight hotels in the Canary Islands was used for the analysis. The data were collected using the Multifactor Leadership Questionnaire-6s, the Authentic Leadership Questionnaire and ReviewPro management software. The data were analysed to confirm the ability of transformational and authentic leadership to predict overall customer satisfaction. The results indicate that the transformational subscales of idealised i…
Sharing economy and dynamic pricing: Is the impact of Airbnb on the hotel industry time-dependent?
2021
Abstract Prior literature has reported significant price and revenue reductions in the hotel industry due to the emergence of Airbnb. Other studies have documented that hotels' price reactions to the penetration of Airbnb depend on their service level, e.g., low/medium-end versus high end. Relying on a large sample from the Italian market, we contribute by showing that the effect of Airbnb on hotels' price decisions does not only depend on incumbents’ quality level, but also on the difference between booking and check-in time. That is, the effect of the penetration of Airbnb on hotels' dynamic price decisions varies over time depending on the core segment hotels target.
Intangible capital and business productivity in the hotel industry
2019
Intangible capital is a key factor of productivity growth. This paper analyses how the internal intangible capital of the company and external intangible capital influence its productivity. This contribution focuses on the hotel industry since it is a key industry of the Spanish economy, such that any increase in its productivity has an impact on the entire economy. Both, the intangible capital of the company and that of the region in which the company is located are considered as determinants of productivity. Likewise, the importance of other agglomeration economies in the productivity of hotel companies is taken into account. A model estimates firm level determinants of productivity, cont…
Prospective de la relation formation-emploi dans un territoire : Richesse des outils, cohérence de l'analyse et incohérence dans l'action
2005
05111; Cette contribution porte sur la prospective en matière de relation formation-emploi tant au niveau régional qu'européen : où en sommes-nous de la capacité de mobilisation de l'information économique et sociale ? Jusqu'à quel point le partage de l'information entre acteurs régionaux est-il possible ? Quel est le rôle des informations dans l'aide à la décision ? Quel est le rapport de la connaissance à l'action ? La réflexion s'appuie sur une comparaison des démarches prospectives mises en oeuvre dans le secteur de l'hôtellerie-restauration dans certaines régions de trois pays européens : la France, la Tchéquie et la Slovénie. Elle souligne la richesse de l'outil statistique existant p…
French Hotel Industry: Traditions and Social Developments
2006
This study is the continuation of a research carried out in USA about the low wage workers. It is coordinated in France by the Cepremap and developed at the same time in four other European countries (Denmark, Germany, the Netherlands and the United Kingdom) for six industries. This report underlines the characteristics and main trends of the French Hotel Industry, the international competition, local pressure and the managers' strategies.
Housekeepers in France: Cinderella in the shadow
2006
Référence interne : 06054; This report is addressed as a story from three different angles: How have competitive economical, technical and social conditions, critical events, changed in the hotel industry? What is housekeeper job quality really like, is it temporary job or sideline with no prospects for a captive labor force? How have firms' strategies affected the quality of work, in terms of working conditions and career ladders, for example depending on the choice of directly managing or subcontracting room cleaning?
Efeitos das práticas verdes na lealdade: proposta de um modelo para o segmento hoteleiro colombiano
2021
Resumen El propósito de este estudio fue analizar la incidencia de las prácticas verdes como impulsoras para generar confianza, satisfacción y lealtad en los huéspedes. Para ello, a partir de una muestra de 302 huéspedes de hoteles en Bogotá, Colombia, se estimó un modelo de ecuaciones estructurales a través de la regresión de mínimos cuadrados parciales. Los resultados obtenidos evidencian que las prácticas sostenibles contribuyen al aumento de la confianza y la satisfacción de los huéspedes, y que estas, a su vez, influyen positivamente en su lealtad hacia el hotel. Además, dichos resultados ponen de manifiesto que una comprensión más profunda del perfil de los turistas medioambientalment…
Entry mode choice in the internationalisation of the hotel industry: a holistic approach
2011
This paper empirically investigates the entry mode choice in the hotel industry. Based on more than 1200 entry decisions, which covers practically all operations carried out by the majority of Spanish hotel chains up to 2009, the study attempts to (a) identify the factors that influence the mode choice of incorporating each new hotel within the chain and (b) to reflect the specific nature of the hotel industry with regard to the results obtained from samples of other industries. The results suggest the importance of considering a holistic approach that facilitates the understanding of a complex phenomenon which is not always explained just by efficiency considerations. Additionally, the res…